Shipping Policy

Shipping Policy


We ship exclusively to addresses within Australia. Because we handle perishable, health, and hygiene products, we carefully package every order to ensure safe transit from our facility to your door.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option Estimated Delivery Time Details
Standard Shipping 5 – 8 business days Standard ground delivery across Australia
Express Shipping 3 – 5 business days Fast-tracked priority handling and delivery
Please note: Delivery times are estimates and start from the dispatch date, not the order date.

Order Processing Time

  • All orders are processed within 1 – 2 business days (excluding weekends and Australian public holidays).

  • You will receive a dispatch notification email with tracking information as soon as your order has shipped.

Perishable & Sensitive Goods Delivery

Due to the nature of our products, please ensure that someone is available to receive the package upon delivery or that a safe, shaded drop-off location is available. We recommend tracking your shipment closely using the tracking link provided in your shipping confirmation email.

Damaged or Missing Shipments

If your package arrives damaged, or if your tracking shows delivered but you have not received it, please refer to our Return & Refund Policy or contact our support team immediately at [Insert Support Email].

What Else Should You Consider Including?

Depending on how your business operates, here are extra details you may want to add to your shipping policy:

  1. Order Cut-off Times

    • Example: "Orders placed after 2:00 PM AEST on Fridays will be processed the following Monday."

  2. PO Boxes and Parcel Lockers

    • Specify if you deliver to Australia Post PO Boxes or Parcel Lockers (some couriers cannot deliver to PO Boxes).

  3. Dispatch & Temperature Restrictions (Crucial for Perishables)

    • If heat or weekends affect perishable goods, explain dispatch holds.

    • Example: "To protect product quality over hot weekends, orders containing perishable items placed after Thursday noon will be held and dispatched on Monday morning."

  4. Authority to Leave (ATL)

    • State whether packages require a signature on delivery or if couriers will leave items in a safe place.

  5. Shipping Delays Outside Your Control

    • A short disclaimer acknowledging that extreme weather, courier disruptions, or holiday peak seasons (like Christmas) may occasionally extend delivery times.