Refund Policy

Return & Refund Policy

Thank you for shopping with us. Because we deal in perishable goods, health, and hygiene products, we maintain strict controls over our supply chain to guarantee product safety and purity.

Please review our policy regarding returns and refunds below.

1. Final Sale & Non-Returnable Items

Due to the perishable nature of our products and strict health and hygiene safety standards, all sales are final. We cannot accept returns or exchanges for change of mind, incorrect ordering, or unwanted items.

Because returned items cannot be safely restocked or resold without compromising supply chain integrity, we do not accept physical returns of any opened or unopened goods once they have left our facility.

2. Damaged, Defective, or Incorrect Items

We take great care in packaging your order, but if your item arrives in unsatisfactory condition, we are here to help.

We will gladly issue a replacement or refund if your order:

  • Arrives physically damaged during transit.

  • Is defective or unsafe to use.

  • Is incorrect or does not match the product description ordered.

3. How to Report an Issue

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.

To process your request quickly, please email us at support@vialityhealth.com with:

  1. Your order number.

  2. A description of the defect or damage.

  3. Clear photos of the damaged item and the original packaging/shipping label.

4. Refunds & Replacements

Once we verify your request and the photos provided, we will process your remedy:

  • Replacements: A replacement item will be dispatched at no additional cost to you (subject to stock availability).

  • Refunds: If a replacement is unavailable or a refund is requested, the purchase price will be credited back to your original payment method within [Insert number, e.g., 5-10] business days.

Note: Please do not attempt to send any items back to our warehouse or shipping origin unless specifically instructed to do so by our support team.


To be eligible for a return, your must send photos and a description of the item in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any refund question at support@vialityhealth.com.