Ordering & delivery
All Viality Health orders are dispatched from within Australia, allowing us to provide reliable domestic fulfilment and delivery.
No. Viality Health currently ships within Australia only. We do not offer international shipping at this time.
Yes. We ship to eligible addresses throughout Australia.
Most orders are delivered within approximately 4–5 business days after dispatch, depending on your location and the postal network. Regional and remote locations may require additional delivery time.
Yes. Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. Please allow some time for tracking information to become active after your parcel has been processed by the carrier.
We aim to process and dispatch orders as quickly as possible. Dispatch times may vary during periods of high demand, public holidays or product launches.
If your tracking information shows an unexpected delay or your parcel has not arrived within the expected timeframe, please contact our support team with your order number and tracking information. We will review the shipment and assist with the next steps.
If a parcel appears to have been lost in transit, please contact us so we can investigate the shipment with the relevant delivery provider. Any replacement or resolution will be assessed once the carrier's investigation has been completed.
Yes. Orders are shipped in secure, discreet external packaging.
Orders are packed carefully to minimise movement and protect products during transit.
Payments & orders
Available payment methods will be displayed at checkout.
If you need to change or cancel an order, contact us as soon as possible. Once an order has entered fulfilment or has been dispatched, we may no longer be able to modify or cancel it.
Contact us immediately with your order number and the correct delivery details. If your order has not yet been dispatched, we will do our best to update the address. Once a parcel has been dispatched, we cannot guarantee that delivery details can be changed.
Yes. Bulk or wholesale enquiries can be submitted directly to the Viality Health team. Availability and pricing may vary depending on the product and quantity required.
Returns, refunds & damaged orders
Due to the nature of our products and the importance of maintaining product integrity, we generally cannot accept returns once an order has been delivered. If there is an issue with your order, please contact us as soon as possible so our team can review the circumstances.
If your order arrives damaged, contact us promptly and provide your order number, photographs of the external packaging, photographs of the affected product, and a description of the issue. Our team will assess the situation and determine the appropriate resolution.
Please contact us with your order number and photographs of the products received. If we have made a fulfilment error, our team will work with you to resolve it.
Delivery estimates are provided as a guide and may be affected by circumstances outside our control. A delayed shipment does not automatically qualify for a refund. If a parcel is confirmed as lost or another issue has occurred, our team will assess the appropriate resolution.
Product quality & testing
Viality Health is focused on supplying high-quality research products with an emphasis on purity, consistency, batch verification and transparent quality assurance.
Where specified, products are independently tested to verify identity and/or purity. Testing information may vary by product and batch.
Our research peptides are supplied to defined quality specifications, with applicable products targeting 99%+ purity. Refer to the relevant product or batch documentation for specific testing information.
Certificates of Analysis or relevant testing documentation may be available for applicable products and batches. Please refer to the product page or contact our team if you require documentation for a particular batch.
Research grade refers to products supplied for laboratory, analytical and research applications. It does not mean that a product is approved as a medicine or approved for therapeutic use.
Storage & handling
Storage requirements can vary depending on the specific compound and format. Always refer to the storage information provided with the product or on the relevant product page. Products should generally be kept securely stored, protected from unnecessary exposure to heat, moisture and direct sunlight, and handled using appropriate laboratory practices.
Lyophilised products should be handled carefully and stored according to the conditions specified for the individual product. Avoid unnecessary exposure to heat, moisture or light.
No. Viality Health products sold as research compounds are intended strictly for research purposes. We do not provide personal dosing protocols, administration instructions or medical advice.
Research use & compliance
No. Products identified as research compounds are supplied strictly for laboratory and research purposes only and are not intended for human or veterinary consumption. They are not supplied for therapeutic, diagnostic or medicinal use.
No. We do not provide dosage recommendations, treatment protocols or medical advice for research compounds. Information provided by Viality Health is intended for general product and research information only.
No. Viality Health does not diagnose medical conditions or recommend research compounds as treatments. For questions relating to your health, medication or treatment, speak with an appropriately qualified healthcare professional.
No. Content provided by Viality Health is for general informational and research purposes and should not be interpreted as medical advice, diagnosis or treatment guidance.